Henry Schein One has introduced Image Verify, an AI-driven tool embedded within Dentrix and Dentrix Ascend that evaluates clinical images at the time of capture to address documentation issues tied to reimbursement delays.
According to the company, Image Verify is part of its Clean Claims vision, described as a future in which dental practices submit claims once without the need for additional follow-up or corrections. The tool evaluates images in real time and alerts team members to blur, misalignment, and incomplete coverage during the imaging process.
Up to 20% of dental claims are initially denied, contributing to an average practice revenue loss of 9% each year, according to the company. Missing or low-quality images are cited as common causes of denials. By automating image review at the point of capture, the company states it aims to reduce preventable errors that can lead to resubmissions and additional administrative work.
“Every year, the industry loses billions of dollars to preventable denials ‑ from incomplete documentation to missing images to manual errors that require costly rework,” said Dr. Ryan Hungate, chief clinical and strategy officer at Henry Schein One. “Image Verify is an important advancement, and it’s part of a bigger mission. We’ve been reengineering the entire workflow inside Dentrix and Dentrix Ascend. Together, these innovations form a connected system to help eliminate errors before submission. That’s how we make clean claims possible – helping practices reduce rework, avoid time-consuming calls to insurers, and accelerate reimbursement.”
Image Verify automatically reviews diagnostic images, including bitewings and panoramic radiographs, to determine whether they meet quality standards before submission. According to the company, this process allows teams to confirm image sufficiency without interrupting appointments for retakes and supports clinicians in maintaining focus during patient visits.
The technology has been adopted by Great Lakes Dental Partners.
“As we continue to modernize our revenue cycle workflows, tools like Image Verify represent a meaningful step forward,” said Khuzaan Screwvalla, vice president of IT at Great Lakes Dental Partners. “By improving image quality and documentation accuracy on the front end, all the while maintaining our single pane of glass ethos, we’re able to submit cleaner claims, strengthen the patient experience, and drive greater consistency across our practices. It’s a powerful foundation for scaling efficiently and confidently.”
According to the company, Image Verify is one of several Dentrix- and Dentrix Ascend-native technologies introduced to address revenue cycle management. Recent updates include Forms and Eligibility Pro, Voice Notes, and a redesigned Claims Manager intended to centralize review and improve workflow visibility. Dentrix customers will receive access to the new Claims Manager this month, the company said.
More information is available at www.henryscheinone.com. The company will also exhibit at the Chicago Dental Society Midwinter Meeting, scheduled for February 19–21, 2026, at Booth #3019.
