IntelePeer, a provider of AI-powered automation and analytics for healthcare communications, has announced the SmartAnalytics™ Starter Pack, a limited-time offering introduced at HLTH 2025. Designed for multi-site healthcare organizations, including dental service organizations (DSOs), the Starter Pack provides tools to help reduce missed appointments, improve call response rates, and support recovery of patient receivables.
The offering addresses three prevalent challenges in dental and clinical group practices: high no-show rates, unanswered inbound calls, and accumulation of unpaid patient balances.
The SmartAnalytics Starter Pack includes delivery of actionable insights within two weeks of deployment, real-time dashboards and analysis of patient calls, and implementation of a single automation use case (either appointment management or receivables collection).
For DSOs looking to improve operational efficiency, the solution offers a streamlined way to pilot AI tools without disrupting current systems. Early users can expect decision-ready data visualizations and practical insights that can guide scheduling, staffing, and revenue cycle decisions.
Citing industry data, the company points to pressing operational pain points:
- As many as 30% of patient calls go unanswered.
- No-show rates in specialty care average over 18%, translating into significant revenue loss.
- Some clinics carry over $100,000 in outstanding receivables.
The Medical Group Management Association (MGMA) has identified staffing, cost containment, and patient access as among the top five priorities for practice leaders—areas directly supported by advanced analytics solutions.
One DSO utilizing IntelePeer's automation for payment reminders reportedly recovered $5.5 million in receivables. Additional outcomes reported across the healthcare sector include: 67% reduction in appointment scheduling costs; 8% increase in scheduled appointments; 29% rescheduling rate from waitlists; 50% decrease in agent-related costs.
“We have been on a trial with SmartAnalytics and all I can say is ‘wow.’ I have been able to see problems before they become an issue and resolve them quickly and effectively,” shared one Gartner Peer Insights user. “I am very impressed with the ability of this product to transcribe my overseas technicians better than any other product we have looked at... Overall an outstanding experience.”
Another user from an emergency call center noted: “Overall experience has been excellent. The partnership has gone far beyond a standard vendor relationship. The team is truly invested in our success and customer safety... The ability to contain tens of thousands of low-value calls monthly has allowed the team to focus on high value calls and frees up resources for other initiatives.”
The platform's capabilities include:
- SmartAnalytics: Custom KPI dashboards, call transcript/audio playback, and AI-based quality review
- SmartAgent for Healthcare: Automates front-desk workflows like scheduling, reminders, and collections
- Agentic AI Framework: Allows task-specific AI agents to automate communication-driven workflows
- Next-Gen Voice AI Engine: Supports multilingual, natural-sounding voice interactions with advanced speech recognition
“IntelePeer’s SmartAnalytics, SmartAgent, and other solutions are built specifically for the demanding real-world challenges and practical requirements of multi-location specialty care providers,” said Brandon Nott, SVP of Product at IntelePeer.
According to CEO Frank Fawzi: “We are offering the high-value use cases in the SmartAnalytics Starter Pack to highlight the strategic importance of easy-to-use, AI-powered analytics for healthcare and business SMBs... Our market-leading SmartAnalytics solution is the key that customers use to unlock the value of their customer engagement data, pinpoint areas for improvement, and achieve the business outcomes they need and want.”
For DSOs exploring scalable, low-barrier ways to introduce AI into their operations, the SmartAnalytics Starter Pack may offer a starting point for digital transformation.
