Henry Schein, a global provider of healthcare products and services to office-based dental and medical professionals, has selected IFS Cloud to help standardize its dental field operations across several countries. The initiative will begin in key European and North American markets.
The company will implement several components of IFS Cloud, including Mobile Workforce Management, Planning and Scheduling Optimization, and Field Service Management. The project aims to create a consistent approach to managing field technician services by consolidating different systems and processes into a unified international framework.
According to Henry Schein, the move is intended to support continued growth and improve service delivery by replacing unsupported or fragmented on-premise systems with a cloud-based platform. The company anticipates improved data consistency and more efficient operations as a result.
To support the transition, Henry Schein is also using IFS Success, a service intended to assist with adoption and ongoing use of the platform.
“As a global company, we needed a solution that helps to streamline various platforms into a modern, composable solution and give us a consistent way to manage service operations,” said Davide Fazioni, Vice President of Global Dental Equipment and Service at Henry Schein. “With IFS, we can easily expand the use of this technology as our business grows. The ability of IFS Cloud to meet complex use cases out-of-the-box from a single platform will allow us to consolidate applications and optimize our ways of working.”
IFS will work with Henry Schein’s internal teams to implement and support the solution globally.
Simon Niesler, Chief Revenue Officer at IFS, stated: “Henry Schein’s decision to consolidate service infrastructure with IFS is a testament to their focus on driving greater visibility and efficiency across their global business. Our AI-powered cloud solutions are designed to adapt so that, as customers expand, they can integrate new capabilities or add functionalities seamlessly. We look forward to collaborating closely to help Henry Schein realize the full potential of our platform.”
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Henry Schein selects IFS Cloud
